ATHENS-GREECE
Business Central / LS Retail Support Agent
Business Central / LS Retail Support Agent
Description
The Support Agent plays a crucial role in supporting clients by providing expert assistance and guidance on using Microsoft Dynamics NAV/ Business Central and LS Retail. This role requires a blend of technical proficiency and exceptional customer service skills to ensure client satisfaction and effective system usage.
Responsibilities
Technical Support: Offer specialized support for NAV/ Business Central and LS Retail, including troubleshooting, issue resolution, and system optimization.
Customer Interaction: Serve as the primary contact for customer inquiries, providing prompt and accurate assistance via email and phone.
System Configuration and Setup: Assist clients with system configuration, customization, and setup to meet their specific business requirements.
Documentation: Create and maintain detailed documentation of support activities, user guides, and FAQs for client reference.
Training: Conduct training sessions to educate clients on the functionalities and best practices of using Microsoft Dynamics NAV/ Business Central and LS Retail.
Continuous Learning: Stay updated with the latest features and updates in Microsoft Dynamics NAV/ Business Central and LS Retail to provide current information and support.
Desired Skills & Experience
Bachelor or Master degree in Information Technology, Computer Science, Industrial Engineering, Business Information Management, Financial or related fields.
Excellent knowledge of Greek and English language
At least 2 years of experience with Microsoft Dynamics NAV/ Business Central or LS Retail
Customer Focus: Demonstrates a strong commitment to providing excellent customer service.
Ability to develop yourself in Microsoft Dynamics NAV/ Business Central and LS Retail
Willingness to learn and continuously expand technical and business skills following the latest Microsoft technologies
Understanding of business processes (e.g. Finance/Accounting, Procurement, Retail, Sales,etc.) is highly appreciated
Communication Skills: Communicates clearly and effectively with clients and team members.
Team spirit and ability to collaborate, perform and meet deadlines under pressure
Time Management: Efficiently manages multiple tasks and prioritizes responsibilities.
Problem Solving: Effectively analyzes issues and develops practical solutions.
Our offer
An attractive compensation and benefits package that appreciates your individual contributions and dedication to upholding our respected client relationships.
A company culture that actively promotes and supports the professional development of its staff.
Engage in pioneering and sophisticated projects both locally and internationally, serving a client base that has shown unparalleled trust and confidence in our services, of-ten more than any of our competitors.